Shipment Policy

At VitoFilters, we are committed to providing our customers with reliable and timely shipping worldwide, covering North America, South America, Europe:Australia, Austria, Canada, France, Germany, Italy, Mexico, Poland, Spain, Sweden, United Kingdom, United States.

Please review the following information regarding our Shipping Policy:

1. Order Processing Time:

• We hold a large stock of all types and we will strive to process and ship orders as quickly as possible.
• Order processing typically takes 3-5 business days.
• Please note that orders placed on weekends or during holidays may experience slight delays.

2. Shipping Methods and Carriers:

• We offer various shipping methods to accommodate different delivery preferences.
• The available shipping carriers may include reputable providers such as DHL, FedEx, or EMS.

3. Shipping Destinations:

• We currently ship to select countries and regions as indicated on our website.
• If your country or region is not listed during the checkout process, we regrettably cannot ship to your location at this time.

4. Shipping Costs & Time:

• Shipping costs are calculated on a firm order basis, no added weight fee.
• The shipping cost will be displayed during the checkout process before you finalize your purchase.

5. Tracking Information:

• Once your order is shipped, we will provide you with a tracking number via email.
• Or you can visit the order tracking page to enter your order ID and order email, then check the order status.

6. Estimated Delivery Time:

Most orders will be delivered within 8-15 business days from dispatch.
We are unable to guarantee a delivery on any specific dates, time frames or times as this is not something our carrier partners would be able to guarantee either. As a customer, it is your responsibility to monitor your parcel and tracking information closely.

• The estimated delivery time depends on various factors, including the shipping method chosen and the destination.
• Please note that estimated delivery times are provided by the shipping carrier and are not guaranteed.
• Delays may occur due to unforeseen circumstances, such as weather conditions or customs procedures.

If the tracking information indicates that your parcel has been delivered and you have not received it, please contact us via support@vitofilters.com within 3 business days. After 3 business days from the indicated delivered date in the tracking information, any issues related to the non-receipt of the parcel will not be considered our responsibility.
We kindly request customers to diligently track their parcels and promptly inform us in case of any discrepancies. We strive to provide efficient and reliable delivery service, and we appreciate our customer’s cooperation in ensuring a smooth delivery process.

Note: It is always recommended to review the tracking information provided and contact the carrier directly for any delivery-related issues, as they may have specific policies and procedures in place. We are committed to providing the best possible service to our customers and will work diligently to resolve any delivery concerns in a timely manner. However, please be aware that after three business days from the delivery date indicated in the tracking information, our ability to assist may be limited. Thank you for your understanding.

7. Customs and Duties:

• For international shipments, the recipient may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.
• Any additional charges related to customs clearance are the responsibility of the recipient.
• We recommend contacting your local customs office for more information regarding potential fees or restrictions.

8. Shipping Restrictions:

• Certain items may be subject to shipping restrictions based on local laws and regulations.
• It is the customer’s responsibility to ensure that the ordered products comply with their local laws and can be legally imported.

If you have any further questions or concerns regarding our Shipping Policy, please contact our customer support team for assistance. We are here to help provide a smooth and satisfactory shipping experience.