Refund & Returns Policy

Warranty Policy

All products purchased through VitoFilters are covered under our warranty. If any issues arise with your products, we will view the situation and solve it to the best of our ability completely free of charge. Our warranty policy takes precedent over our refund policy, meaning we will try and resolve any issues first before proceeding with a potential refund. Due to the particularity of the product, our warranty policy is valid for all products for 14 days from the date you receive it. If parts do not fix the issue at hand, a new product will be provided to you under our warranty.

Refund Policy

We offer money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from VitoFilters. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders cannot be refunded during transportation.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in 1-2 working days, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 working days.

Unauthorized Chargebacks

Unauthorized chargebacks can be seen as an attempt at product theft, especially if the item has not been returned and no attempt to contact us has been made. All customers must submit a refund request directly to us for review, and go through our refund process. If a customer issues a chargeback either through their credit card or PayPal account instead of going through our official refund process, we have the right to dispute the chargeback and submit evidence of the product’s delivery. Your local post office may be contacted for further proof of delivery. We view chargebacks as an attempt to keep both the product and the money, as it circumvents our return and refund process. We ask all our customers to please go through our official refund process instead of taking any independent action, to avoid potential confusion.

Return Freight

Non-quality problems of the return of items, freight borne by the buyer.
If the product has quality problems and cannot be solved by sending parts, the seller shall bear the freight. This portion of the freight will be refunded to the buyer’s account along with payment after the seller receives the return package.

– No return requirement and only a refund:

1. Customers can contact the seller for a refund if the item is not shipped. (Because there is a time difference between the delivery of goods and the uploading of tracking number, the delivery of goods depends on the actual delivery of packages.)
2. The package was confirmed lost.In this case, please help to complaint with the courier and get the record number, and then seller will arrange a new package or refund immediately.

– Refund is not supported in the following situations:

1. Parcel in transit. Because international logistics has a certain probability of being examined in the customs, this is an inevitable and small probability thing, please understand. The buyer can also contact the seller to verify the situation and resolve it.
2. The package was rejected by the customer.This is a very unethical purchase, as the seller not only bears the cost of the goods and shipping, but also faces the high cost of returning the goods by courier.

– Return costs should be paid by seller in the following situations:

1. Product not working.Please contact the seller for after-sales, if the item need to be returned, the freight will be borne by the seller.
2. Package damaged.If the product does not work properly due to logistics damage,please complaint with the courier and get the record number and then you can contact us to get a new package or replaceable accessories.
3. The product does not match the description.
4. Shipment shortage.If there are necessary accessories not included in the package, please contact us in time.

– Shipping costs should be paid by customer in the following situations:

1. Returning products without any proven defect.
2. Warranty claims on items taken outside the original country of purchase.
3. Returning items claimed to have defects but found to be in proper functioning status by VitoFilters.
4. Costs related to unauthorized returns (any returns made outside of the approved warranty process)

Return and Exchange Steps

1. Please contact the seller to state the reason for the return and attach the order number.
2. After reaching an agreement with the seller, the package can be arranged and packaged and sent to the address provided by the seller.
3. The seller will inspect the goods after receiving them, and if there is no objection, the seller will arrange the refunded goods to send a new package within 1-2 working days.

– Time limit for return and exchange

We only support refund or exchange requests initiated within 7 days (including weekend) of package receipt. Please check whether the goods are in good condition as soon as possible after receiving them.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@VitoFilters.com or leave message at contact form or chat online about your issue details. VitoFilters will replace(at VitoFilters’s expense) faulty products during the warranty period but damaged by human factors are excluded. A replacement resumes the warranty period left of the original order.
Order number of purchases made through VitoFilters direct.
Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Order Cancellation

We only accept within 24 hours to cancel your order. Send an email at support@VitoFilters.com to cancel your order. Once it is detected that the order has not been shipped, you’ll get complete refund.
Orders cannot be cancelled after 24hrs.

Feel free to contact us: support@VitoFilters.com